FAQs
ABOUT SANDWYCH
Who is SandwYch?
SandwYch is a digital health integrator that connects patients, care partners, providers, community-based organizations, and health plans through a secure, person-centered platform. By combining secure identity verification, care coordination, unified health records, and cost transparency, SandwYch helps improve access to connected healthcare.
What does SandwYch do?
SandwYch provides digital health solutions that simplify care coordination, strengthen communication, and support secure information sharing across the healthcare ecosystem. Its platform helps organizations improve patient engagement, reduce fragmentation, and deliver more connected, person-centered care.
What is a Digital Health Integrator?
A digital health integrator connects healthcare technology, organizations, and people through one secure platform. SandwYch integrates identity verification, care coordination, healthcare navigation, and cost transparency to improve collaboration and patient outcomes.
Who does SandwYch serve?
SandwYch serves patients, care partners, healthcare providers, community-based organizations, care managers, and health plans. Its platform is designed to help everyone involved in a person's care work together more effectively.
Is SandwYch a caregiver support platform?
SandwYch was founded from lived caregiving experience, but today it is a comprehensive digital health integration platform. It supports caregivers while also helping providers, health plans, and community organizations coordinate care through secure technology and connected workflows.
SANDWYCH VOCABULARY
What is AssureID®?
AssureID® is SandwYch's secure healthcare identity solution that verifies patients, providers, care partners, and authorized organizations before they access healthcare information or services. It helps reduce fraud, protect patient privacy, and support trusted care coordination.
What is CareCost Map™?
CareCost Map™ is SandwYch's healthcare navigation and cost transparency platform. It helps patients compare healthcare costs, find trusted providers, and connect with local care resources before receiving services.
What’s the difference between a Care Partner and a Sandwych Care Manager?
A Care Partner is a loved one that you designate as knowing most of your health information in a non-professional capacity -- a spouse, child, parent, close friend. This could also be a court appointed advocate or an advocate of your choosing.
A Sandwych Care Manager is a trained professional who uses Sandwych to help guide your care, keep everyone connected, and make sure nothing falls through the cracks.
Think of Care Partners as your go-to people that who provide or oversee care, and Care Managers as the people who help coordinate it.
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Community-Based Organizations are trusted groups in your community that offer services to support your health and daily life.
They can help with things like:
Medical or nursing care
Behavioral health support
Medication and pharmacy needs
Medical equipment
Transportation, housing, or food assistance
Home health and caregiving services
These organizations use Sandwych to stay connected with your care team, receive referrals, update your status, and share what services they offer.
They are part of your extended care network — and they help make sure you get the support you need beyond the doctor’s office.
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No.
Sandwych doesn’t run or control these organizations.
We simply give them a secure way to share their services and stay connected with your care team.
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Sandwych does not rate or endorse any organization.
But we do make sure each organization has verified identity and provides clear information so you can make informed choices. You decide what feels right for you or your family.
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A provider is any licensed medical or behavioral health professional who gives you care — like doctors, nurses, therapists, or home health agencies.
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A stand-alone entity with a valid EIN serving within one of the seven components of human health: Environmental, Physical, Emotional, Intellectual, Social, Spiritual, and Financial.
A Local Resource is one that can fill in care gaps for SandwYch users or anyone else looking for assistance. There are 3 levels of support a Local Resource can provide through SandwYch, which are detailed here.
TECHNICAL QUESTIONS
Do I have to pay for SandwYch?
If you are referred to SandwYch through a provider, a health plan, or a community-based organization, or SandwYch Care Manager you will be able to enjoy SandwYch for FREE with a code they’ll provide.
If you are not able to obtain a referral, you can contact us about a care advocate.
How does SandwYch support providers?
SandwYch gives providers secure identity verification, coordinated referrals, connected health information, and tools that improve communication across care teams. This helps reduce administrative burden while supporting better patient outcomes.
How does SandwYch support health plans?
SandwYch helps health plans improve member engagement, support coordinated care, strengthen identity verification, and connect members with providers and community resources through one integrated platform.
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SandwYch is currently private pay. Please check back for updated information on our Health Plan partnerships.
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View the CareCost Map™ and look for the little ‘Y’ next to their listing! They have priority listing towards the top of the list, or you can search them by name.
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You can add up to three Care Partners. Care Partners are your more direct and trust support outside of your medical team. Each Care Partner must comply with National Institute of Standards NIST 800-63-3 IAL2 and AAL2 800-63-3 before being able to support you.
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SandwYch protects patient information through secure identity verification, consent management, and role-based access controls that ensure only authorized users can access sensitive health data. The platform is designed to support healthcare privacy, strengthen trust, and enable secure information sharing across the care ecosystem.
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SandwYch improves care coordination by securely connecting patients, providers, care partners, health plans, and community organizations through one integrated platform. By combining trusted identity, shared health information, referral management, and care navigation, SandwYch helps reduce communication gaps and improve continuity of care.
Still have questions?
Contact a SandwYch expert today.