FAQs

SANDWYCH VOCABULARY

What’s the difference between a Care Partner and a Sandwych Care Manager?

  • A Care Partner is a loved one that you designate as knowing most of your health information in a non-professional capacity -- a spouse, child, parent, close friend. This could also be a court appointed advocate or an advocate of your choosing.

  • A Sandwych Care Manager is a trained professional who uses Sandwych to help guide your care, keep everyone connected, and make sure nothing falls through the cracks.

Think of Care Partners as the people who provide care, and Care Managers as the people who help coordinate it.

What do you mean by a ‘provider’?

  • A provider is any licensed medical or behavioral health professional who gives you care — like doctors, nurses, therapists, or home health agencies.


What is a Local Resource?

  • A stand-alone entity with a valid EIN serving within one of the seven components of human health: Environmental, Physical, Emotional, Intellectual, Social, Spiritual, and Financial.

    A Local Resource is one that can fill in care gaps for SandwYch users or anyone else looking for assistance. There are 3 levels of support a Local Resource can provide through SandwYch, which are detailed here.

  • Care Service Organizations are trusted groups in your community that offer services to support your health and daily life.

    They can help with things like:

    • Medical or nursing care

    • Behavioral health support

    • Medication and pharmacy needs

    • Medical equipment

    • Transportation, housing, or food assistance

    • Home health and caregiving services

    These organizations use Sandwych to stay connected with your care team, receive referrals, update your status, and share what services they offer.

    They are part of your extended care network — and they help make sure you get the support you need beyond the doctor’s office.

  • No.

    Sandwych doesn’t run or control these organizations.

    We simply give them a secure way to share their services and stay connected with your care team.

  • Sandwych does not rate or endorse any organization.

    But we do make sure each organization has verified identity and provides clear information so you can make informed choices. You decide what feels right for you or your family.

TECHNICAL QUESTIONS

Do I have to pay for SandwYch?

  • If you are referred to SandwYch through a provider, a health plan, or a Verified Local Resource, or SandwYch Care Manager you will be able to enjoy SandwYch for FREE with a code they’ll provide.

    If you are not able to obtain a referral, you can contact us about a care advocate.

  • SandwYch is currently private pay. Please check back for updated information on our Health Plan partnerships.

  • View the CareCost Map™ and look for the little ‘Y’ next to their listing! They have priority listing towards the top of the list, or you can search them by name.

  • You can add up to three Care Partners. Care Partners are your more direct and trust support outside of your medical team. Each Care Partner must comply with National Institute of Standards NIST 800-63-3 IAL2 and AAL2 800-63-3 before being able to support you.

Still have questions?

Contact a SandwYch expert today.

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